Articles for pool service operators.
Operations playbooks, software stack analyses, retention math, surge handling, seasonal coordination. Practical reading for shop owners running 60 to 600 weekly accounts.
The save-the-cancel playbook for pool service shops
How to keep $2,400-$3,600/year of recurring revenue from walking out the door. Three categories of cancel attempt, three different recovery responses, with scripts and decision math.
Route density math for pool service shops
Why a $150/month customer 14 miles out costs you money even though it looks like revenue. The unit economics of route density, with the math worked out.
What every pool service software actually does (and doesn't)
An honest look at Skimmer, PoolBrain, Pool Founder, Pool Office Manager, ServiceTitan, Jobber, and the gap between system-of-record and system-of-action.
Storm-week triage: handling a 5x call surge without losing the schedule
The severity-based triage model. Why first-call-first-served falls apart during surge weeks. How to keep your route rational when the phone won't stop.
New articles published Tuesdays and Thursdays. Topics include retention strategy, route economics, software comparisons, surge handling, seasonal coordination, repair vs weekly margins, and the pool service software stack.